We ship internationally to over 100 destinations.
Jewellery ordered from Gilded Lab are fulfilled on a made to order basis. Our delivery time frame starts from the moment an order is accepted and can vary from 4-6 weeks to reach your door, depending on the piece ordered. If you need an item by a specific date,please contact us and we will do our best to meet it.
Christmas delivery: please order by 20th November for guaranteed Christmas delivery worldwide.
We will send you an email when your order is dispatched, containing a tracking number and link. You will be able to track your order through all stages of the delivery process.
All UK orders will be sent via Royal Mail special delivery service. International delivery will be sent via DHL or FedEx, A fully insurable and trackable service, which is secure and reliable. When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks
Customs will depend on the country and state you're having the item shipped to as customs duty and taxes differ from country to country. Contact your local customs office if you're unsure of any applicable taxes and customs charges. Please note that customs duty or local tax is not included in the price.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Gilded Lab and transfer of responsibility in the same way.