Gilded Lab

Terms & Conditions

Welcome to the website (the "Website") Terms and Conditions.

Gilded Lab ("Gilded Lab", "we", "us" or "our") provides the content of the Website.

Your use of and access to the Website is subject to the terms and conditions set out in this notice and in our Privacy Policy, and all applicable laws.

By using any part of the Website in any way you agree to be legally bound by these terms and conditions of use. These Terms and Conditions constitute a contract between you and us. Terms and Conditions may be changed without notice but if this happens, we will post new Terms and Conditions online as soon as practicable.

You will be responsible for regularly reviewing these Terms and Conditions to ensure your continued compliance with them.

Use of the Website

Gilded Lab is the supplier of all goods sold on the Website and our address is: Gilded Lab Limited registered in England No 8917850, Registered Office, 1 Winchester Place, North Street, Poole, Dorset, BH15 1NX.

By using the Website you warrant that all information that you provide to us is true, accurate, complete and current. You must immediately notify us of any changes in your personal information. You can do this by contacting Customer Services by emailing

Acceptance of orders

Once an order has been placed, it can't be cancelled. If you've made a mistake on your order, please contact us as soon as possible; if your goods have not yet gone into production at our workshop, we will endeavour (although cannot guarantee) to make any adjustments necessary to your order.

We reserve the right to reject, for any reason, any order to purchase. This might happen if an item is out of stock or we detect an error in price or description on our Website.

Description of goods

Whilst we try to ensure that the Website contains accurate information, we can't guarantee nor (to the extent permitted by law) do we warrant in any way that the information on the Website, including but not limited to descriptions and depictions of materials, colours and styles, is up-to-date, complete, accurate, reliable or error-free.

All designs, samples, drawings, descriptive matter, specifications and advertising issued by us, including (without limitation) all images, designs, drawings, descriptions or illustrations on this Website, are issued or published by us for the sole purpose of giving an approximate idea of the product described.

The colour of images on this Website may be limited by the availability of images, colours or shades or by the technology which is used by you to access this Website. Different PC monitors and browsers also provide different shades and colours. Therefore, although we strive to achieve the best image quality and clarity on this Website, we can't guarantee that any images, colours or shades will look the same on every PC monitor or browser that you use.

The colour and texture of material may vary. As all our products are hand-made, you are buying a totally unique item.


We will not be liable for delay or cancellation in the event that we are unable to obtain authorisation for any payment that you make for any reason.

Risk in the goods

Risk in the goods will pass to you on delivery of the goods.

Property in the goods

Property in the goods will only pass to you when we have received and processed full, authorised and non-fraudulent payment from you. Until then, we will retain the legal ownership of the goods.


When placing an order, you must specify a delivery address. We will use reasonable endeavours to deliver the goods to you within forty (40) working days of receipt of an order by us, but we cannot guarantee to do so.

Any order received by us after 12:00pm (GMT) on any working day shall be deemed to have been received by us at 9:00am on the next working day. Where you have ordered more than one item, we reserve the right to deliver each item separately.

Import Restriction, Taxes, and Delivery Duties

If you order Goods from Our Web Site for delivery outside the UK, they may be subject to import duties and taxes. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Receipt of goods

Upon receipt, we require you to examine the goods and you will in any case be deemed to have done so.

We shall not be liable for any non-delivery of any goods unless you give us written notice of the non-delivery within seven (7) working days of the date when the goods would or should, in the ordinary course of events, have been received by you. Our liability for the non-delivery of any goods shall be limited to replacing the goods within a reasonable time or issuing a credit note or voucher against any invoice raised, or payment made, in respect of such goods.

This is a signed for service so a parcel will not be left without a signature. If for any reason your parcel is undeliverable it will be returned to our warehouse and you will be liable for the return cost and any additional postage. You will be given the option to add additional delivery addresses to avoid this happening.

Good Returned

Because you are buying the Goods by internet order, you may have a right of cancellation. If you do, (and only if you do), these are the terms which apply (but please note we cannot accept the return of Goods in certain circumstances, for example, Goods which have been personalized):

You must tell us in writing if you wish to cancel within 14 working days beginning the day after your receipt of the Goods. You can email us at

In any event, you may not cancel orders for specially commissioned or personalised goods;

The Goods must be returned to us within 21 days of your telling us you wish to cancel: with goods in their original condition and with packaging; securely wrapped; including our delivery slip; using our agreed delivery partner; insured against loss or damage during delivery.

After we have received the Goods, we will credit your credit or debit card with the full purchase price of the Goods returned and the shipping fee we charged you no later than 30 days from receipt of your notice of cancellation;

Sales tax, shipping, and import duties for all non EU countries are not refunded.

Returning faulty goods

Your jewellery will be considered faulty if they are received damaged, or where a manufacturing fault occurs within 60 days of purchase. Jewellery damaged as a result of wear and tear are not considered to be faulty.

If you believe that your goods are faulty due to a manufacturing fault, please contact us within seven (7) working days of delivery and we will do our best to help you.

We reserve the right to use our discretion when deciding whether to replace or repair faulty and damaged goods. This won't affect your statutory rights in any way. You may not reject any damaged or defective goods after the end of that seven (7) day period.

Please remember to ask your post office for proof of postage and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned.

Use of

You may not copy, broadcast, republish, download, reproduce, post, transmit, make available to the public, or otherwise use the content of the Website in any way or for any reason other than your own personal, non-commercial use. You agree not to adapt, alter or create any work derived from the Website except for your own personal, non-commercial use. If you wish to request permission to use any content of the Website, please write to us requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal.

Intellectual Property

All materials contained on the Website including but not limited to the text, images, names and logos identifying Gilded Lab goods and services are subject to various forms of intellectual property including but not limited to any copyright, design rights and trademarks that Gilded Lab is or may be entitled to. Nothing contained in these terms shall be construed as conferring by implication or otherwise any license or right to use any trademark, patent, design right or copyright or other intellectual property right of Gilded Lab.


We will be delighted to receive your designs, ideas, suggestions, submissions, proposals or ideas (a "Communication") regarding the Website or our goods but any such Communication of any kind that is sent to us, whether by invitation or otherwise, is deemed be non-confidential and non-proprietary and anyone sending, supplying or causing such information to be sent to us will be deemed to do so in a non-confidential way.

By sending us a Communication you grant us, royalty-free, all rights and interests in that you may have in the Communication and/or its contents and acknowledge that we may not return it to you or enter into any further correspondence with you in connection with the Communication. Furthermore, by sending us a Communication you warrant that you own the rights to the Communication and you agree to indemnify us against any and all claims arising from your sending us a Communication.

Limitation of liability

Neither we nor any third party involved in the administration of the Website will be liable under any circumstances for any consequential losses (whether such losses are foreseen, foreseeable, unknown or otherwise) arising from the use of the Website, including but not limited to loss of profit or anticipated profit, loss of opportunity, loss of or injury to reputation, loss of data, loss of or damage to property, third party losses, loss of business, loss of goodwill or any damages of whatever kind arising out of or in connection with the use of the Website. We make no representation or warranty whatsoever that the content or functions of the Website or the server which makes its content available will be error or virus free, provide an uninterrupted service, or that faults will be corrected.

Prevailing terms

If there is any conflict between these terms and conditions and any other, more specific terms and conditions contained anywhere else on the Website, and any of Gilded Lab's Terms and Conditions the Gilded Lab Terms and Conditions shall prevail.

Severance of terms

If any provision of these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions of these terms and conditions, and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions.

Governing law and Jurisdiction

These terms and conditions will be governed by and interpreted in accordance with the laws of England and Wales and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.